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Technology Wasn't Made For Seniors

It seemed like with a flick of switch, we altered the way we interact, manage our lives and care for ourselves. Lockdown last spring made things like cocktail hours on Zoom and Google Meet, ordering food, groceries or personal items "in app" or most critically, meeting with your doctor via telehealth meeting the norm. While the general public had already been on board with most of these platforms, the boomer+ demographic felt the rug pulled out from underneath them this year.

Among them are older adults with dementia (14% of those 71 and older), hearing loss (nearly two-thirds of those 70 and older), and impaired vision (13.5% of those 65 and older) who can have a hard time using digital devices and programs designed without their needs in mind. (Think small icons, difficult-to-read typefaces, inadequate captioning among the hurdles.)

So, sit back for a moment and consider that. How does technology help a single woman with macular degeneration interact with her physician, pay her bills, refill her Rx or get groceries? Without human interaction - a bridge between the traditional and digital world - she is at a loss.