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An App Isn't A Relationship: Rethinking the Concierge Race in Wealth Management
Half of wealth managers now offer concierge services—most losing money in-house. Why a vendor portal misses what HNW families actually want, and the fix.
Jill Dillingham
1 day ago4 min read


The Back Office Isn't A Cost To Contain. It's The Relationship You've Been Underusing.
Last month in Family Wealth Report, Jay Rogers made the case that the back office belongs on the family office risk register — equal in weight to cybersecurity and governance. "Families still relying on disconnected spreadsheets are operating blind," he wrote, noting that offices managing hundreds of millions still run accounts payable through informal channels with no authorization controls and no audit trail. Risk extends beyond the portfolio for all generations He's righ
Jill Dillingham
Jun 42 min read


The Operational Reality of HNW Cashflow Management. What Advisors Can't Solve and Clients Struggle To Coordinate.
Morgan Stanley's Meridian Point Group named what most of the industry won't: lifestyle creep, household burn rate, and the elasticity of "needs" at the upper end of wealth are a portfolio risk. Luxurious Limits (2024) got the diagnosis right. But naming the risk isn't the same as running the workflow — and neither the advisor's role nor the client's bandwidth is built to carry it. Tight Ship is the only partner purpose-built to run the unified operational layer underneath the
Jill Dillingham
May 273 min read


The Coordinated Execution Imperative
Closing the financial-wellness gap requires a third-party partner for wealth management advisors & family offices
Jill Dillingham
May 188 min read


Wealth Management’s Next Competitive Moat: Delivering Family-Office Capabilities at Scale
Wealth management firms delivering family-office capabilities at scale
Tight Ship
Feb 112 min read
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